1. General Policy
At Orbital Compass, we are committed to delivering high-quality AI and automation solutions tailored to our clients’ needs. Due to the nature of our services, we have a clear refund and cancellation policy in place.
2. Project Approval & Implementation
- Before implementation, clients receive project deliverables for review and approval.
- Once a project is approved by the client, implementation begins, and no refunds will be issued after this stage.
3. Cancellation Policy
- Clients may request a cancellation before the approval stage without any penalty.
- Once the project moves into implementation, cancellations are not permitted due to the resources and time allocated.
4. Refund Eligibility
Refunds are only considered under the following circumstances:
- A duplicate payment was made by mistake.
- The project was not delivered as per the agreed-upon scope, and resolution attempts have been unsuccessful.
5. Exceptions & Adjustments
- If unforeseen circumstances prevent service completion, we may offer partial refunds or service credits on a case-by-case basis.
- Any adjustments must be discussed and agreed upon in writing.
6. Contact for Refund & Cancellation Requests
If you need to request a cancellation or discuss a refund, please contact us at:
📧 contact@orbitalcompass.com